Showroom Customer Service Consultant

Location: Victor Harbor, SA
Hours: Monday – Friday, Full Time Permanent
Reporting to: Diana Phillips – Regional Retail Manager

About the Role

This role is a blend of customer service and administration (approximately 60/40). You will support clients in finding Assistive Technology that enhances mobility and independence, while also managing the administrative processes that make this possible.

On any given day, you might be:

• Demonstrating products in the showroom with clients and therapists,
• Preparing quotes and processing orders,
• Managing online and email enquiries, and
• Liaising with funding bodies to ensure client needs are met efficiently.

The role requires strong attention to detail, accuracy with data entry, and confidence in working across multiple software systems.

Key Responsibilities

• Provide face-to-face and online customer service, ensuring a positive client experience.
• Accurately prepare and process quotes, orders, and funding documentation.
• Navigate multiple computer systems (web-based and proprietary) to manage enquiries and records.
• Respond promptly to email and online enquiries in a professional manner.
• Liaise with therapists, government funding agencies, and clients to coordinate timely solutions.
• Maintain showroom presentation and stock as required.

Skills & Qualifications

• Minimum typing speed of 30wpm with strong computer literacy (essential).
• Previous customer service or administrative experience preferred.
• Excellent written and verbal communication skills.
• Ability to remain composed in a fast-paced, high-volume environment.
• Strong organisational skills with attention to detail and accuracy.
• Willingness to obtain relevant checks (Police/NDIS Worker Screening).

Benefits

• Employee discounts on Aidacare health equipment products and services.
• Quarterly incentive scheme.
• Employee Assistance Program (mental wellness support).
• National benefits program (retail, insurance, gym and more).
• Comprehensive training program to equip you for success.

About Aidacare

Aidacare is a national leader in the Healthcare Equipment industry, with over 1,300 staff across 90+ locations. We pride ourselves on innovation, excellence, and supporting our clients to live more independently.

How to Apply

If you’re organised, tech-savvy, and enjoy helping people, we’d love to hear from you. Please click “Apply Now” to join our Victor Harbor team and make a real difference.