Member Services / Customer Service Officer - Amazing Team Culture
Private Advertiser
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$81,485 + 13.5% Super
Monthly RDO
Car Parking Provided / Near Train & Tram
Stunning Docklands Offices
Hybrid – 2 Days WFH
Join this close-knit company of 25 friendly people providing invaluable support and services to its 40,000+ members. The company culture is incredible - the team is experienced, many have been with the company long term, and are incredibly knowledgeable, supportive and passionate about what they do.
Reporting to a delightful and engaging Manager, you will join a team of 5 to ensure all members are provided with exceptional customer service. Extensive training in all aspects of the role will be provided to you by a warm and friendly leader within the team as you settle into the role.
Key duties:
Assist members with incoming requests and enquiries over the phone, in-person and via email
Open/close member accounts
Accurately update member and employer information into the system and keep detailed file notes
Follow up, reconcile and process monthly contributions/payments
Assess request eligibility in line with relevant guidelines
Ensure all required paperwork and information is received before accurately processing requests and other related details into the system
Contact members and employers to follow up information or outstanding accounts
Assist management with requests for updates or information
Undertake special projects as directed by the team Manager
As a joint effort with the team, attend to reception and various admin tasks as required
Customer service experience is essential, call centre or office-based experience will be highly regarded and preferred.
Exceptional customer service skills, good MS Office skills, and being detail-oriented will ensure your success in the role. A positive attitude, a strong work ethic and genuine ‘care-factor’ will make you a perfect fit within the team!
This is initially a 12-month contract role with the potential to be extended.
Thank you for your application. Our goal is to respond to everyone who applies. In the case of high response advertisements, such as this one, if we haven’t contacted you within 10 days, please consider your application unsuccessful. Thank you!