Reservations & Product Support Role
D M Falsay Trading As
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Join Our Friendly, Passionate Team – Reservations & Product Support Role
Are you organised, enthusiastic, and have great attention to detail? Solo Connections, a family-owned tour company based in Aspley, is seeking two versatile and creative team members to join us in Reservations and Product Support roles.
In this position, you’ll work across bookings, customer service, and tour operations, helping solo travellers over 50 enjoy seamless, memorable travel experiences. Your attention to detail and creative flair will ensure every aspect of our tours is delivered with care and professionalism.
What You’ll Do:
Respond to customer enquiries and manage bookings accurately
Maintain up to date records and client information
Assign and support tour hosts, and conduct pre and post tour debriefs
Prepare client documents, review itineraries, and ensure every tour detail is correct
Assist with marketing tasks such as updating tour flyers and creating content in Canva
Support sales initiatives and collaborate with our friendly team
What We’re Looking For:
Exceptional attention to detail and strong organisational skills
Creative mindset, ideally with experience using Canva
Admin and tech proficiency (Microsoft Word, Excel, Google Suite)
Experience in Xero highly desirable
Excellent communication and customer service skills
Proactive, motivated, and able to thrive in a small, supportive team
Passion for travel and helping clients create extraordinary experiences
Why You’ll Love It Here:
Work in a positive, family owned company that values your contribution
Full time role based in our Aspley office
A varied, rewarding role where creativity and precision meet
Be part of a team that’s passionate about enhancing peoples lives through the joy of travel
If you’re excited to be part of a caring, dynamic team and love combining organisation with creativity, we’d love to hear from you.
Please send your resume and cover letter to denise@soloconnections.com.au or click “Apply” now.