About the Role

We are seeking a dedicated Workplace Hospitality Manager to lead the end-to-end catering program for our key corporate client based in the Sydney CBD.
This onsite role oversees the full workplace catering and events experience—from gathering event requirements and recommending solutions, to preparing quotes, processing orders, coordinating service delivery, and ensuring meetings and events run with attention to detail.

You will supervise a small team of two and act as the primary point of contact for all catering-related enquiries, providing a polished, organised and customer-focused service experience.

Key Responsibilities

• Oversee the full catering program, maintaining consistency, service quality and cost control.

• Maintain high service standards while driving continuous improvement in quality, cost efficiency and guest experience.

• Manage catering suppliers, including service performance, delivery standards and commercial compliance.

• Gather event information, understand stakeholder needs and recommend tailored catering and hospitality solutions.

• Prepare accurate quotes for catering, events and room setups; send quotes to requestors and manage follow-ups.

• Process catering orders through internal systems and liaise with suppliers to ensure timely and accurate delivery

• Lead menu planning, seasonal curation and recommendations in line with client needs.

• Coordinate all workplace events and ensure end-to-end delivery.

• Build strong relationships with clients and stakeholders, driving proactive communication and issue resolution.

• Drive compliance with all WHS, food safety, RSA and first-aid requirements.

• Provide onsite leadership and direction to a team of two hospitality staff.

Performance & Management Reporting

• Produce monthly operational reports covering service performance, spend analysis, supplier KPIs and feedback.

• Provide regular updates on event activity, service performance, challenges and opportunities.

• Monitor and report on budget adherence, waste reduction initiatives and supplier compliance.

• Provide insights and recommendations to improve processes, enhance service quality and drive efficiencies.

Key Skills & Experience

• Proven experience in corporate catering, hospitality operations, catering coordination events, workplace services or a related service environment.

• Strong people-leadership skills with experience supervising small teams.

• Ability to prepare clear and accurate quotes based on event requirements and food/beverage needs.

• Comfortable using technology, including ordering platforms, booking systems and general digital tools.

• Strong stakeholder management and communication skills.

• Ability to manage multiple tasks, deadlines and service requests in a fast-paced environment.

• High attention to detail with a commitment to quality, presentation and service excellence.

• Confident working autonomously and making operational decisions daily.

• Experience working with catering suppliers, menus and service agreements (advantageous).

• Excel proficiency is advantageous but not essential.

Qualifications

• Responsible Service of Alcohol (RSA) – required.

• Food Safety Supervisor Certificate – required or willingness to obtain.

• First Aid Certificate – required or willingness to obtain.

• Cert III/IV or Diploma in Hospitality/Events – desirable but not essential.