CoolTimes Services Pty Ltd is a leading provider of HVAC solutions in the Brisbane area and we are searching for an experienced and enthusiastic, Full-Time Service Co-ordinator to join our team. 
With years of experience in the industry, we specialise in delivering quality air conditioning installation, maintenance, and repair services to residential and commercial clients. At CoolTimes Services, we are committed to excellence, quality craftsmanship, and exceptional customer service. 
As a team, we are proud of our positive work culture which enables us to achieve great results for our clients and have some fun along the way!

About the Role: 
Based in our Head office at Capalaba, you will play a vital role in providing support across the business and service operations. Working closely with the Service Manager, your key responsibilities include:

• Serve as the first point of contact for customers regarding service enquiries, scheduling, and follow-ups

• Use internal data management systems to assist with scheduling and allocating and distribution of works for the field technicians

• Booking and managing enquiries relating to service quotes, ensuring timely and accurate responses

• Monitor job progress and communicate updates to customers and internal teams

• Invoicing and quoting all service jobs

• Manage multiple service requests simultaneously, while maintaining accuracy and attention to detail in a fast-paced working environment

• Booking and following up leads, quotes and scheduled works

• Ordering spare parts, assigning parts to jobs, inventory reporting and stock returns

• Raising purchase orders for materials and subcontractors, invoice data entry and processing

• Updating and maintaining customer and client profiles, including maintenance contracts

• Support the Service Manager with reports, scheduling efficiencies, and technician productivity tracking

• Providing high-level customer service to both commercial and residential customers

About You:

• Strong customer service and communication skills with a professional, solution-focused approach

• Ability and confidence to communicate effectively with clients, management, subcontractors, and service technicians

• Exceptional customer support skills, a friendly manner and willingness to assist as required

• Excellent organisational and problem-solving abilities, with the capacity to multi-task and stay detail-oriented under pressure

• Ability to pick up new systems/CRM with ease

• Good problem-solving skills and strong sense of initiative

• An exceptional eye for detail, ability to problem solve and a focus on task completion

• Reliable and punctual

• Ability to work autonomously and as part of a team

• Previous experience in a similar role and scheduling experience is preferred