Come and join the BIG4 Easts Beach Holiday Park Team as a Front Office Administrator!

At BIG4 Easts Beach Holiday Park in Kiama, we've been creating memorable holiday experiences for over 90 years. As a family owned and operated business we pride ourselves on delivering excellent service in a beautiful coastal location. We are currently looking for an enthusiastic and dedicated professional to join our team as a Full Time Front Office Administrator who will assist in providing exceptional customer service to our guests at our busy 500 site holiday park.

Why You Will Love Working With Us:

• A Friendly, Supportive Team - join a team that works together, supports each other and strives to create the best experience for our guests.

• Opportunity for Growth - Extensive training and development to improve your skills within the hospitality industry.

• Stunning Location - Enjoy working in one of the most beautiful areas in Kiama.

Work Schedule:

• Work weekends, school holidays & public holidays

• Have the ability to work up to 8 days straight on a rotating roster

• Ability to start as early as 7am or finish as late as 10pm

Key Responsibilities:

• Guest Services & Reception

  • Provide a memorable holiday experience for our guests

  • Provide prompt and friendly customer service when taking bookings, during check in or check out and when addressing guest requests or complaints

  • Provide park information, local attractions and activity recommendations.

  • Respond to guest enquires in person, by phone or email

  • Handle guest feedback, complaints and special requests professionally

• Reservations & Administration

  • Manage online and phone bookings using our reservation system, Newbook

  • Process payments, refunds and adjustments accurately

  • Maintain guest records and ensure all booking details are correct

• Communication & Coordination

  • Liaise with other department to coordinate guest needs

  • Communicate daily updates such as arrivals, departures and maintenance requests

• Financial & Reporting Tasks

  • Handle cash, EFTPOS and credit card transactions securely and accurately

  • Reconcile daily takings

  • Prepare daily reports when required

• Office & Presentation

  • Perform all routine daily duties including vacuuming and keeping the front office, reception area and displays tidy and welcoming

  • Maintain stock of brochures, forms and office supplies

• Policies & Procedures

  • Adhere to all company policies and procedures together with Work Health and Safety procedures and follow safe work practices

What We Are Looking For:

• Front Office Experience - 1-2 years experience within a front office environment preferred

• Computer & Microsoft - basic to intermediate experience preferred

• Customer Focused - A natural ability and passion to deliver exceptional customer service

• Drivers Licence is a must - Own reliable transportation required as public transport options are limited in the area.

• Communication - Strong verbal and written communication skills.

• Flexible & Reliable - is a must

• Personal Attributes - Positive attitude with a strong work ethic. Down to earth team player with high level of initiative. High attention to detail taking pride in your work. Trustworthy and punctual. Loves a challenge and can work in a high pressure environment with proven ability to balance the two activities of customer service and completing set tasks. Ability to work unsupervised.

What We Offer:

• A smoke-free workplace

• An opportunity to be part of a well-established family business.

• Full training and ongoing support in a friendly and vibrant team environment.

If you feel that you have the right skills and attributes for this position please apply via Seek. Applications close 31st October.

An Independent Member of BIG4 Holiday Parks of Australia Pty Ltd