Front Desk Receptionist
Smart State Rentals
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Family-owned and operated car rental business looking for an experienced front desk receptionist to join their close-knit and dynamic team. The successful candidate will have excellent communication and customer service skills, the ability to multi-task, a “can-do” attitude and of course, be a great team player.
Hours/Days: Part Time, must be available at least Wednesday and Thursday 7am to 5pm (half hour for lunch).
Location: West Mackay
Qualifications and Experience
· Previous experience working in an administration/front of house role at a car rental company is desired, but not essential.
· Great communication skills on phone, by email and in person.
· Excellent customer service skills.
· Strong time management skills and organisation skills.
· High degree of accuracy and attention to detail.
· Computer literacy required including creating and using spreadsheets and software such as Xero and Rental Car Manager.
· Team player with a “can do” attitude and great interpersonal skills.
· Flexible, adaptable and able to juggle multiple tasks at once.
· Ability to work under pressure.
· Valid driver's licence.
Tasks & Responsibilities
· Helping to manage fleet of cars including taking them on and off hire, arranging for repairs and servicing, liaising with mechanics, panel beaters, engineers and detailers.
· Liaising with corporate and individual clients and managing their requirements.
· Checking out and checking in vehicles.
· Answering calls and emails.
· Preparing hires, quotations and creating reservations.
· Taking workshop bookings, preparing quotes and invoicing work.
· Customer and parts pick up and drop off.
· Delivering and dropping off vehicles.
· Invoicing and processing some payments.