Sydney, Australia – Full Time – from $70,000 + super (depending on experience)

Step Change is a purpose-led agency inspiring step changes in businesses and teams

through strategy, marketing, and communications. And now… we’re looking for our next

SUPER STAR digital operator to join our team of SUPER STARS.

Wankers need not apply.

(If you get it, you get it → https://www.youtube.com/watch?v=XNjziSHnA_I)

About the Role

We’re looking for a Digital Marketing Coordinator who loves systems, details, data, and all

things digital. Someone who gets excited by segmentation, workflows, landing pages, and

making tech talk to each other.

This role sits within Step Change’s digital engine room. You will deliver digital work for our

clients, but your day-to-day is primarily internal, working closely with our strategists,

creatives, and client leads who represent the clients directly.

You may join occasional client-facing calls as needed for CRM activity, segmentation

updates, workflow reporting, or technical clarifications, but this is not a heavily client-facing

role. Your focus is execution, optimisation, and supporting our internal teams with high-

quality digital delivery.

You will work closely with our Digital Specialist, taking tasks away to

complete independently and bringing polished work back for review. This role is ideal for

someone wanting to grow technically, expand digital capability, and contribute to a high-

performing, strategy-led team.

This is not a normal role. This is your chance to be a superstar, go above and beyond, and

be recognised and rewarded.

Key Responsibilities

CRM and Automation

● Build and manage email campaigns, automations, and workflows across HubSpot,

ActiveCampaign, Pardot, MailChimp, Campaign Monitor, and similar platforms.

● Set up segmentation, tagging, list management, and lead hygiene

● Manage form integrations, lead flows, conversion tracking, and reporting.

● Support the Digital Specialist with CRM insights for internal and client-facing teams.

CMS and Landing Page Management

● Build, update, and optimise WordPress pages and landing pages

● Work with page builders such as Elementor or Divi

● Collaborate with design and strategy teams to bring digital assets to life

● Ensure all pages are fast, responsive, and on brand

Social and Lead Platforms

● Assist with scheduling and managing content across LinkedIn, Meta, and other

platforms

● Support the build and optimisation of social and lead capture funnels

● Use tools like Hootsuite, Buffer, Monday.com, or similar

Data, Reporting, and Insights

● Work confidently with data sets, CSVs, list segmentation, imports and exports, and

audience management

● Pull analytics from GA4, Meta, HubSpot, and other platforms

● Assist with reporting and insights for internal teams and client-facing leads

● Maintain clear documentation and digital process accuracy

Digital Delivery and Internal Collaboration

● Deliver digital work for client projects while collaborating primarily with Step Change

internal teams

● Participate in occasional client calls only when required for workflow or CRM

reporting

● Take internal briefs and execute tasks independently, bringing completed work back

for review

● Proactively communicate progress, blockers, and recommendations

● Maintain exceptional quality across all digital outputs

Skills and Experience

● 3+ years in digital marketing coordination, marketing automation, or CRM

management

● Strong experience with HubSpot and or ActiveCampaign is an advantage

● Experience building workflows, journeys, segmentation logic, and automated

processes

● Experience with WordPress or similar CMS

● Experience with and interest in AI tools and new technologies

● Confident working with data, lists, segmentation, and technical setup

● Solid understanding of marketing, branding, and digital fundamentals

● Excellent written and verbal English

● Ability to write short form marketing copy

● High attention to detail

● Ability to take a brief, run with it, and deliver independently

● Experience with project management tools such as Monday.com or HubSpot

Ways of Being

At Step Change, our culture matters. You must align with our Ways of Being:

● Being Radically Honest

● Being My Word

● We Before Me

● Being Unstoppable

● Bringing a WOW

Salary and Package

From $70,000 plus super, depending on experience.

Apply Now

This is your chance to become a valued member of a winning team doing meaningful work.

If you want to grow your digital career in an agency that values smarts, heart, and hustle, we'd love to meet with you.