About the Company:

OE Elsafe is part of the global OE Electrics Group – leaders in workspace technology, power solutions, and soft wiring systems. We’re a sustainability-focused, ISO-accredited organisation dedicated to service, quality, and safety.

We pride ourselves on delivering innovative electrical and data solutions across Australia and maintaining strong, long-term partnerships with our clients.

The Opportunity:

We’re seeking an experienced and motivated Customer Service Representative to join our Internal Sales team. You’ll be the key point of contact for customers, supporting both pre-sales and post-sales activities — ensuring every interaction is handled with professionalism, efficiency, and care.

This role suits someone who enjoys working in a collaborative, fast-paced environment and takes pride in delivering exceptional service and attention to detail.

Key Responsibilities:

• Handle inbound customer enquiries via phone and email with prompt, professional communication

• Provide accurate quotations, product information, and sales support

• Process and manage customer orders using our ERP and CRM systems

• Build trusted relationships with internal and external sales teams and key customers

• Troubleshoot and resolve customer issues efficiently

• Maintain accurate records, documentation, and data integrity

• Work closely with management to stay informed about product updates and policies

About You:

You’ll bring a confident, customer-focused approach and proven experience in a customer service or internal sales role, ideally within a technical, manufacturing, or B2B environment.

• Proven customer service experience in a professional environment

• Proficient in ERP systems, CRM and Microsoft Office Suite

• Strong phone and email communication skills with active listening

• Excellent written and verbal communication

• High attention to detail and accuracy

• Ability to multi-task, prioritise and manage time effectively

• Team player with a positive, proactive attitude

Why Join OE Elsafe?

✅ Be part of a growing, environmentally responsible company
✅ Supportive and collaborative team culture
✅ Opportunities for ongoing training and development
✅ Work with innovative, industry-leading products
✅ Competitive salary and long-term career stability

Our Team Culture & Values:

At OE Elsafe, we believe great customer service starts with great people.
You’ll be joining a close-knit team that values integrity, respect, and accountability — we do the right thing, even when no one is watching. Collaboration and open communication are at the heart of how we work; we support one another to deliver results we’re proud of, right the first time.

We’re passionate about innovation and continuously improving how we serve our customers. And as part of a sustainability-focused company, we take our responsibility to the planet seriously — designing smarter, more efficient solutions for a better future.
If you’re looking for a workplace built on trust, teamwork, and purpose, you’ll feel right at home here.