About the role

As the Locksmith Service Manager at ToplockNT, you will be responsible for leading and managing the locksmith service operations in Darwin and Katherine, NT. With 3 operational locations employing 14 on road locksmiths, this full-time position is essential in ensuring the efficient and effective delivery of locksmith services to our valued customers.

What you'll be doing

• Overseeing the day-to-day operations of the locksmith service team, including scheduling, dispatching, and monitoring the work of technicians

• Maintaining current Govt contracts and meeting KPI's

• Ensuring all locksmith services are completed to the highest standards of quality and customer satisfaction

• Coordinating the maintenance and repair of locksmith equipment and tools

• Liaising with customers to address any concerns or issues and provide exceptional customer service

• Monitoring and analysing service performance metrics to identify areas for improvement

• Developing and implementing strategies to improve the efficiency and profitability of the locksmith service operations

• Providing mentorship and training to junior locksmith technicians to develop their skills and expertise

What we're looking for

• Minimum 5 years of experience in a locksmith or related service management role

• The 5 years of experience must include demonstrated management responsibilities and leadership experience

• Strong technical knowledge and hands-on experience in locksmith services, including the installation, repair, and maintenance of various lock systems

• Experience must cover all types of lock systems including residential, commercial, and automotive applications

• Excellent customer service and communication skills, with the ability to liaise effectively with both customers and technicians

• Strong problem-solving and decision-making abilities, with the capacity to think critically and find creative solutions

• Proficient in scheduling, resource allocation, and performance management

• Demonstrated leadership skills and the ability to motivate and develop a team of technicians

• Familiarity with relevant industry regulations and safety standards

What we offer

At StarcraftNT Pty Ltd T/A ToplockNT', we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive salaries, opportunities for career advancement, and a range of benefits, including company vehicle, Iphone, 4 weeks annual leave, gym membership

Apply now