APS3 Customer Service Officer - A Major Government Agency
McArthur
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Deliver quality customer service for travel document applications
Process applications and perform document checks
Support efficient service delivery through teamwork and accuracy
Deliver quality customer service for travel document applications
Process applications and perform document checks
Support efficient service delivery through teamwork and accuracy
About the Role
This role supports the delivery of secure and efficient travel document services to the Australian public. As part of a customer-focused team, you will assist with application processing, customer enquiries, and administrative tasks that contribute to high-quality outcomes and national service standards.
Essential Requirements
- Australian citizenship (mandatory)
- Ability to obtain and maintain a Baseline Security Clearance
Key Duties
Under general supervision, the Customer Service Officer will:
- Provide front-of-house and telephone customer service, offering advice and support on travel document applications
- Process applications, conduct quality assurance checks, and operate document production equipment
- Communicate effectively with members of the public, relevant authorities, and other government agencies
- Complete administrative and financial tasks such as payment processing, reconciliations, and correspondence management
- Participate in training to maintain up-to-date knowledge of relevant legislation, policies and procedures
- Assist in maintaining workflow efficiency, managing mail, and ensuring adherence to performance standards
- Apply sound judgement, confidentiality, and accuracy across all tasks
Skills and Experience
We are seeking motivated, adaptable individuals who demonstrate:
- Strong attention to detail and a commitment to delivering high-quality outcomes
- Excellent interpersonal and written communication skills
- Proven ability to work collaboratively in a team environment
- Capacity to manage workloads and meet deadlines in a fast-paced setting
- Proficiency in Microsoft Office and digital systems
- A positive, professional and resilient approach when dealing with members of the public
How to Apply
To apply, please submit your resume and a cover letter outlining how your skills and experience align with the requirements of the role.