Project Officer - Communications & Stakeholder Engagement

Clerk Grade: 9/10

Annual Salary Range: $129,464 - $142,665 + superannuation

Employment Type: Temporary (until March 2027), Full-time

Location: McKell - Haymarket, Sydney / Hybrid

• Exciting opportunity in Brand, Advertising and Engagement at the Department of Customer Service - join us and work in an inclusive, supportive and flexible environment with opportunities to grow
• Manage a high-profile project, delivering better outcomes for customers across NSW

The NSW Government Brand, Advertising and Engagement team at the Department of Customer Service leads, delivers and reviews all-of-government brand, engagement and advertising strategies, policies, programs and services to meet government objectives and priorities. Within the team, Have Your Say supports the Department of Customer Service by engaging and consulting with industry, community, and government stakeholders. We conduct stakeholder mapping and research, develop targeted communication materials and produce compelling online consultations for the Have Your Say community engagement platform.

We're looking for an experienced and motivated specialist with excellent knowledge and experience in managing vendors and coordinating procurement projects within the stakeholder engagement, advertising and communications environment.

You will lead and manage the procurement for an online community engagement platform for Have Your Say, ensuring the platform is fit for audiences, stakeholders and government departments managing high profile policy development, legislative reform, service delivery and infrastructure projects.

The successful candidate will be organised, adaptable to changing priorities and timeframes and able to distil complex information into plain English to ensure communications are clear, balanced and accessible to businesses, stakeholders and NSW Government departments.

Your key accountabilities include:

• Lead the planning, coordination go-to-market approach and evaluation for the procurement of an all-of-government online community engagement platform for Have Your Say.
• Understanding government procurement, ICT security and data privacy requirements and/or working closely with specialists in these areas to ensure compliance.
• Lead the end-to-end stakeholder engagement, relationship management and communications in relation to the procurement process and subsequent implementation.
• Lead proactive, reactive and time-critical communication briefings and research on the Have Your Say platform procurement, ensuring deliverables are achieved and relevant stakeholders are informed and supported.
• Proactively identify and report on emerging and sensitive issues and provide strategic advice and support to the Manager on internal and external procurement issues to inform decision-making.
• Develop and deliver processes and guidance materials to ensure appropriate engagement techniques that reflect industry best practice for procurement and implementation.

To be successful in this role you will demonstrate:

• Proven experience in managing complex procurement projects, particularly those with a technology focus, within a stakeholder engagement, advertising or communications context.
• Experience in change management communication, particularly in relation to ICT and systems implementation.
• High level negotiation and project planning skills, with previous contract management experience highly valued.
• Excellent written and verbal communication skills.
• Experience collaborating with subject matter experts on complex programs and services to develop clear and timely communications.
• High level attention to detail, organisation and prioritisation, while meeting tight deadlines.
• Experience in using a range of digital communication channels.
• Experience managing multiple relationships and building capacity and skills within and across teams.
• Tertiary qualification and/or experience in relevant field and/or relevant work experience.

What we need from you:

Attach an up-to-date resume and a brief cover letter outlining how your skills and experience align to the role.

Please note successful candidates will be required to complete additional assessments

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via Meg.Rapley@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 24 October 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Meg.Rapley@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process