🧭 About the Role

As the Key Account Manager, you’ll be the driving force behind reliable and consistent contract delivery across St Agnes. Your leadership will ensure operational excellence, risk mitigation, and a safe, healthy environment for all facility users, employees, and subcontractors.

You’ll champion governance, foster a high-performance culture, and continuously seek improvement opportunities that elevate both ISS and our clients. This role is pivotal in managing diverse client sites and coordinating with our Key Facilities Delivery Teams to ensure seamless FM service integration.

🔑 Key Responsibilities

• Lead contract delivery and ensure alignment with strategic plans and client expectations

• Identify and manage risks, incidents, and stakeholder concerns through established processes

• Drive portfolio performance to maximise growth, profitability, and service quality

• Build and maintain strong relationships with client representatives and key stakeholders

• Promote a culture of continuous improvement and operational excellence

• Ensure compliance with ISS and St Agnes procedures and standards

• Uphold ISS values: Honesty, Entrepreneurship, Responsibility, Quality, and Unity

🎯 What You’ll Bring:

Essential Qualifications & Experience

• Tertiary education in facility management, business administration, project management, or similar operational field (preferred)

• Proven experience managing a workforce

• Strong understanding of operations and maintenance in telecommunications or technical services

• Knowledge of building compliance and risk management practices

• Skilled in issue resolution, problem solving, and delivering presentations

• Willingness to travel intrastate regularly and interstate occasionally

Core Competencies

• Change management and effective communication

• Team development and leadership

• Ethical decision-making and integrity

• Strategic problem solving and business development

• Relationship building and stakeholder engagement

• Ability to manage work and lead effective teams

Desirable Attributes

• Previous experience in a similar role

• Report writing and auditing skills

• Personal drive, resilience, and a commitment to excellence

• Demonstrated leadership, enterprise, and values-driven approach

🤝 Stakeholder Engagement

You’ll collaborate with a wide network of internal and external partners, including:

• ISS departments (Asset Management, Procurement, HR, HSEQ, etc.)

• St Agnes Facility Managers and Service Delivery teams

• Client representatives, subcontractors, and government agencies

• Industry associations and field technicians

🌱 Why Join Us?

At ISS, we’re committed to creating places that work, think, and give. You’ll be part of a team that values innovation, integrity, and impact. This role offers the chance to lead a high-profile portfolio, influence strategic outcomes, and grow your career in a supportive, values-driven environment.