Customer Experience Specialist
Creation Homes
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Creation Homes is in an exciting phase of expansion, with a solid display strategy and network rollout in the coming 12 months. As the Housing Industry Association’s largest semi-detached home builder, we pride ourselves on our relationships with our customers, our ability to deliver and the quality of our product. We’re seeking an enthusiastic team member that is driven by creating positive outcomes for clients.
A bit about your role:
· Act as the primary point of contact for clients from sale to site start
· Coordinate and prepare building contracts and supporting documentation
· Liaise with internal departments, councils, and certifiers to manage permits and approvals
· Prepare HIA Building contracts as well as REIQ property contracts
· Ensure all pre-site requirements are met within set timeframes
· Manage and update client files and CRM systems with accuracy
· Respond promptly to client queries and provide exceptional customer service
· Schedule and coordinate contract appointments and follow-up communication
· Assist with administrative support across the pre-site team
To be successful in this role, you will need:
· Previous experience in the residential construction industry, with a volume home builder is essential
· Strong knowledge of pre-construction processes, including permits, approvals, and contract documentation within local councils in Southeast Queensland
· Proven ability to deliver exceptional customer service in a fast-paced, deadline-driven environment
· Excellent written and verbal communication skills for liaising with clients, certifiers, and internal teams
· High attention to detail with strong administration and organisational skills
· Proficiency in Microsoft Office and CRM systems; ability to quickly learn internal software
· Ability to manage multiple tasks, prioritise effectively, and maintain accuracy under pressure
· A proactive, solutions-focused mindset and a team-oriented approach
If you’d like to join a passionate team, please apply below.