Customer Service & Admin Superstar
Koala Solar
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About the role
Join the dynamic team at Koala Solar as a Customer Service & Admin Superstar in our Yangebup, WA office. This full-time role is an exciting opportunity to play a key part in providing exceptional customer service and administrative support to our growing solar energy business.
What you'll be doing
Handling inbound customer enquiries via phone, email and walk-ins, providing knowledgeable and friendly support
Processing customer orders, bookings and payments efficiently and accurately
Maintaining detailed customer records and databases
Coordinating site visits and installation schedules
Providing general administrative support such as filing, photocopying and data entry
Contributing to the continuous improvement of our customer service processes and procedures
What we're looking for
Proven experience in a similar customer service or administrative role, ideally within the renewable energy or home services industry
Excellent communication and interpersonal skills, with a friendly and professional telephone manner
Strong organisational abilities and attention to detail
Competent in using standard office software such as Microsoft Office
An enthusiastic, can-do attitude and a genuine desire to provide outstanding customer experiences
A commitment to ongoing learning and professional development
What we offer
At Koala Solar, we pride ourselves on our collaborative, supportive and flexible work environment. You'll enjoy a competitive salary, flexible working arrangements to support work-life balance, generous leave entitlements and opportunities for career progression. Most importantly, you'll be part of a passionate team making a real difference in the transition to renewable energy.
About us
Koala Solar is a leading provider of solar energy solutions for residential and commercial customers across Western Australia. With a reputation for quality, innovation and exceptional customer service, we are committed to helping our clients reduce their energy costs and carbon footprint. Join us on our mission to power a sustainable future.
Apply now to become our new Customer Service & Admin Superstar!