This is an exciting first-time opportunity! We are introducing this brand-new role in our Support Office team, giving you the chance to shape how we connect with families and communities, support enrolments, and enhance operations across our 16 centres (and counting).

Join a family-owned, Reggio Emilia inspired early learning company dedicated to connection, excellence, and community. Opportunities like this don’t come around often. So if you're ready to make a meaningful impact, we want to hear from you!

Are You the One We’re Looking For?

You are a natural communicator who loves connecting with people. You’re confident on the phone, professional in your written communication, and thrive in a fast-paced environment. You’ll bring a passion for early childhood education and a strong sense of care for families making important decisions.

• Do you never miss a phone call — always ready to connect with warmth and professionalism?

• Do you want to be part of the solution — connecting families to the right centre and playing matchmaker?

• Can you see the entire enrolment journey mapped out, ensuring every step is completed efficiently and effectively?

• Do you thrive on turning enquiries into enrolments, tracking every lead and celebrating measurable growth?

• Is consistency something your friends and colleagues would say defines you?

If this sounds like you, this is a rare chance to make a real impact in a brand-new role!

About the Role

As our Enrolments & Engagement Coordinator, you will be responsible for managing the entire enrolment journey for families across all centres. From the first enquiry to the child’s first day, you’ll be the key contact ensuring a welcoming, professional, and efficient experience.

You will coordinate and maintain our CRM system, managing leads generated through direct enquiries, online forms, website tour bookings, and digital marketing channels. You’ll also work closely with our Centre Managers and the Marketing team to ensure accurate data, timely follow-up, and strong communication throughout the process.

Key Responsibilities

• Manage and coordinate all new family leads within the enrolments CRM.

• Respond promptly and warmly to enquiries, providing information and support to families.

• Guide families through the enrolment process, ensuring a seamless and positive experience.

• Maintain accurate and up-to-date records of all enquiries, tours, and enrolments.

• Liaise with Centre Managers to confirm availability, waitlists, and enrolment confirmations.

• Report regularly on lead conversion rates, churn, trends, and enrolment performance.

• Proactively review, tailor, and enhance the enrolment and communication journey, making data-informed recommendations and adjustments to continuously improve the family experience.

Essential skills and attributes:

• Excellent verbal and written communication skills.

• Strong organisational and time management skills.

• Proficiency with CRM systems (experience with childcare CRMs highly regarded).

• A positive, friendly, and professional manner.

• Attention to detail and a proactive approach to problem-solving.

• Experience in customer service, sales, or enrolments (preferably in education or early learning).

• Experience in Kidsoft and Line Leader highly regarded, but not essential

Why Join Us?

• Play a key role in helping families start their early learning journey.

• Support a high-performing, passionate team of Centre Managers across multiple early learning centres in Queensland.

• Work with a well-established, professional group that values innovation and excellence.

• Enjoy a supportive workplace culture that prioritises individual learning journeys, collaboration, and work-life balance.

• Professional development opportunities and yearly leadership retreat.

• Family-owned and operated business.

• Contribute to an organisation that values relationships, care, and excellence.

• Work in a collaborative support office environment. Aligning with the FISH Philosophy.

• Full access to our total wellbeing platform (Telus Health) including 24/7 access to our Employee Assistance program for yourself and members of your household.

If you feel like this role will be for you, please click apply today!