Summary

Are you looking for a rewarding administration and reception opportunity? Join our team and make a positive difference in our community. DVNQ is looking to welcome an administration extraordinaire to join our Corporate Services team.

This is an exciting opportunity to take the next step in your administration career whilst making a significant difference to the lives of those impacted by domestic and family violence.

About us

Our charity has operated for over 30 years in Townsville. Throughout this time, we have been at the forefront of supporting communities with evidence-based, trauma-informed practices. We care deeply for the communities we work with and the rights and safety of victim survivors.

We strongly uphold our values when working with clients, stakeholder,s and each other. Our values are: Integrity, Compassion, Advocacy, Innovation, and Collaboration. We invest in professional development and provide a supportive culture because we recognise and value our staff working in this sector.

About the role

Salary and Benefits

• SCHADS Level 2.1
• Salary packaging options up to $15,900, greatly increasing your take-home pay (superannuation can be paid in addition to this, subject to any ATO limit where applicable)
• Novated leasing is available through our salary packaging provider.
• Christmas leave is granted in addition to 4 weeks' annual leave (on a pro rata basis).
• 17.5% annual leave loading.
• Monday to Friday working pattern with only occasional out-of-hours work.
• A supportive induction process and in-house training
• Regular external professional supervision.
• Employee Assistance Program.
• Annual flu injections.
• Supportive work environment with a commitment to staff wellbeing and professional development and generous training opportunities.

About you

Successful candidates will be future-focused, accountable, and able to create a positive culture, lifting others up with an energetic, compassionate, inspiring, and engaging manner.

The successful candidate will be able to demonstrate, with examples, that they are able to meet the following selection criteria.

Selection Criteria:

• Experience in reception and office administration, preferably in the human services sector.
• Accurately update and maintain information in registers and databases.
• Excellent verbal, written and interpersonal communication skills.
• Strong prioritisation and time management skills.
• Communicate in a calm and timely manner, even in the face of competing demands.
• Ability to be resourceful and proactive when issues arise while maintaining a clear and kind approach.
• Maintaining communal areas to high standards at all times.
• Provide support to organising and setting up events.
• Aligned to and works within the values and principles of the organisation.

Required Screening

• Current QLD C Class Driver’s License which must remain current during the term of employment.
• Working with Children Check (Blue Card) which must remain current during the term of employment.
• Australia: National Police Check Clearance – at organisation expense.

How to apply

Please apply through the link in the advertisement that will direct you to our recruitment platform. There you will be required to submit:

• Cover letter addressing each Selection Criteria
• Resume and 2 professional references (one must be your current or most recent line manager)
• Proof of education, qualifications/or relevant experience

Applications close 9am Wednesday 10th December 2025.

Applications that do not address each Key Selection Criteria or are received after the closing date will not be considered for interview.

Under section 25 of the Anti-Discrimination Act 1991, there is a genuine occupational requirement for the incumbent to be female so applications from female candidates are encouraged. Aboriginal and Torres Strait Islander People are always encouraged to apply.