WE'RE FEROS CARE.

And what we care most about is helping people live healthier, happier, better-connected lives.

We are proud to be Game Changers. Dream Makers. Kindness Champions. Culture Shapers. Vibrant Creator. And it's not just us who thinks so; We've won many awards on the local and international stage for our approach.


Do you have experience in retail sales and wanting a change?

Our vibrant contact centre in Tweed Heads South is seeking enthusiastic individuals to join us as Client Acquisition Team Member.

If you thrive in a fast-paced, ever-changing environment and love helping people over the phone, we want to hear from you! We're looking for efficient, customer-focused professionals with exceptional sales and customer service skills.

This is a full-time position based in our Tweed Heads South office. Apply now and become a part of our dynamic team!

The Role:

• Handling of high volume of inbound & outbound calls with potential clients, carers &
• Onboarding new clients with services to assist them in their day to day lives from various federal government funded schemes.
• Using virtual technology to ensure clients can have assistance commence ASAP
• Working in a positive & rewarding team environment
• Use a variety of high-level phone communication skills to deliver genuinely respectful caller engagement, including active listening, information gathering, problem solving.
• Strive to meet and exceed sales targets by effectively communicating the benefits of Feros Care's services and securing new client enrolments.

About You:

• You remain calm and composed during busy periods.
• You are customer-focused and excel at finding win-win solutions to resolve issues.
• You have previous experience in a customer service or contact centre environment.
• You possess well-developed communication skills & high level of computer literacy.
• You have a proven track record in sales and consistently meet or exceed KPIs.
• You are driven by targets and motivated to achieve sales goals.

The Benefits:

• Salary on offer $59,707 per annum ($30.21 per hour) plus 11.5% super
• Non-for-profit Salary Packaging (up to the value of $15,899 per annum tax free) and Meal and Entertainment Packaging (up to the value of $2,650 per annum tax free)
• Extensive training, development, and career opportunities (we will support you to complete additional relevant qualifications and certificates)
• Employee Benefit Discount Program "Reward Gateway" (saving you up to $4,000 per annum across hundreds of retailers)
• Private Health Insurance Discount (Medibank)
• Employee Referral Program
• Employee Assistance Program (EAP)
• 9 weeks paid parental leave for eligible Employees

About Us:

As a not-for-profit, you can rest assured knowing that we're always giving right back to those who need it most.

We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.

If you would like to discuss accessibility requirements, preferred communication methods or other possibilities please contact our Talent Acquisition Team by phone on 07 5669 0559 or by email - talent@feroscare.com.au

When successful, you will be required to undertake a Nationally Coordinated Criminal History Check and provide evidence of your right to work in Australia.



Feros Care acknowledges and pays respect to the Traditional Custodians of this land on which we work