Be the heartbeat of SPACE's onboarding experience

SPACE Virtual Support is a dynamic Adelaide based company changing the way Australian businesses access offshore support. We help Australian companies thrive by pairing them with highly capable and loyal Virtual Assistants (VA's) who are based overseas.

We've built a reputation for seamless client experiences, high retention, and smart systems — all designed around human connection. As our business scales, we're looking for a sharp, people-focused Client Experience & Onboarding Lead to become the new face of the onboarding journey for our valued clients.

This part-time permanent role (20 hours per week with some flexibility) is based in magnificently appointed new office space in Adelaide's eastern suburbs. You'll work closely with our energetic and capable Founder and his tight team, establishing yourself in the central role of supporting and guiding our Australian clients as we onboard their new Virtual Assistant, making sure it's a long-term success from the start.

To be successful in this role, you must:

• Be an outstanding communicator and natural presenter — warm, confident and professional in both writing and conversation

• Know how to build immediate trust with clients and make them feel supported, excited and empowered

• Have strong attention to detail and love following and improving structured processes

• Demonstrate computer literacy and the ability to quickly learn new systems and software tools

• Be able to deliver 1:1 onboarding sessions (remotely) in a way that is clear, thoughtful, human, and definitely not robotic

• Be proactive and capable of spotting issues early and resolving them before they escalate

• Have the confidence to coach clients (without sounding like a coach) on how to work with a VA effectively

• Be able to create engaging training content and video walkthroughs when required

• Work closely within our team, and be open to feedback, collaboration, and continuous learning

• Be someone who takes pride in being reliable, loyal, and solutions-focused

You will be provided with:

• A part-time permanent role paying $50,000 per annum plus super and benefits, for a 20 hour work week, with genuine opportunities for future growth and responsibility

• A values-driven, supportive and people-first culture as we care deeply about our clients and our team

• Full training and mentorship directly from our passionate and experienced Founder

• A clearly defined, tried-and-tested onboarding system to follow, with room to make it even better

• The opportunity to use your tech and communication skills daily in a modern, digital-first workplace

• A chance to shape a core business function and help hundreds of clients succeed

• A positive, fast-paced environment where client success = team success

Help us deliver not just a service — but an unforgettable experience

If you're a detail-loving communicator with a talent for tech and a passion for people, this could be your career-defining role. Join a business that's growing fast, driven by impact, and powered by trust.

Apply now with your CV and a short VIDEO that shows us who you are and why this role speaks to you.

Australian citizenship or permanent residency is required for this position.