Administration assistant
Youngbrook Recruitment
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Customer Service Officer Join a Global Leader in Vehicle Technology with operations based at Yatala. Offering Exceptional Working Conditions, Career Security and Exceptional Leadership from your State Manager to ensure your success. Your new Employer: This multinational company is the market leader in their field in Australia and best known for their automotive technology design, manufacturing, marketing and distribution of a comprehensive range of products for the trailer, caravan and motor home market in Australia and New Zealand. With the company’s strong growth being driven by excellent customer service, product range enhancement, expansion and innovation, an opportunity for you to join this dedicated Team located at Yatala is now available. Your new Position: As the newly appointed Customer Service Officer you will tasked to process customer orders and, as your product knowledge develops provide support and assistance to customers. You will have the desire to not only meet customer expectations, but exceed them assisting the Team maintain the multinational group’s position, as a market leader in manufacturing and distribution of high quality vehicle technology products for the leisure industry. To ensure your success in meeting both the team and individual performance goals you will be provided the training, support and development under the guidance of the Queensland State Manager and on a day-to-day basis support from the Customer Service Team Leader to deliver outcomes across: - Receive and process orders promptly to achieve high customer satisfaction - Actively promote additional sales to existing customers - Ensure orders are correctly entered and priced on the computer system - Effectively communicate within the Sales Team and other internal departments (warehouse and workshop) - Liaise with the Sales Representatives to ensure that the delivery times on manufactured products are met - Ensure credit limits and the credit policy are adhered to - Process warranty claims promptly and in line with company policies and procedures This position is for you If you are motivated to become a member of this stable Team, have an enthusiasm for understanding the company and its products, can demonstrate a solid mathematics ability, possess intermediate computer skills and exhibit a passion and dedication for delivering outstanding customer service.