Customer Service Officer
Michael Page
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Are you passionate about delivering exceptional customer service within the fast-paced FMCG sector? This part time Customer Service role offers an exciting opportunity to be the first point of contact for customers, ensuring a seamless experience.
Client Details
This role is with a small-sized company operating within the FMCG industry, known for its commitment to quality and customer satisfaction. The organisation has a strong reputation for delivering top-tier products and ensuring customer needs are always prioritised.
Description
- Handle incoming customer queries and provide accurate information about products and services.
- Process orders, returns, and exchanges efficiently and accurately.
- Collaborate with internal teams to resolve customer concerns in a timely manner.
- Identify opportunities to enhance the customer experience and suggest improvements.
- Ensure compliance with company policies and industry standards.
- Contribute to a positive and collaborative team environment.
Profile
A successful Customer Service professional should have:
- Strong communication and interpersonal skills.
- Proficiency in using CRM systems and Microsoft Office Suite.
- A customer-centric mindset with a proactive problem-solving approach.
- Excellent organisational and multitasking abilities.
- A high level of attention to detail and accuracy.
- Ability to work effectively in a fast-paced environment.
Job Offer
- Permanent part-time position
- Opportunity to work within the thriving FMCG industry.
- Supportive company culture that values employee contributions.
- Employee discounts
If you are enthusiastic about customer service and want to make a meaningful impact in the FMCG sector, we encourage you to apply today!
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Kelly Montgomery