Join Penfold Motor Group, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 330 dedicated employees across multiple locations in Victoria, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.

We are now looking for an experienced Service Manager to join the team based in Burwood.

What the role entails:

• Providing the best possible service to customers while maintaining an efficient and profitable operation
• Building and maintaining positive customer and employee relationships
• Operating at optimum capacity with good measures to ensure cost control
• Setting and obtaining service sales and profit objectives
• Organising, directing and controlling the activities of the Technicians ensuring optimum use of all material and staffing resources
• Assist the Sales Manager to ensure that all CRM scores are at benchmark or better
• Ensure the service process is being closely monitored and controlled
• On every occasion ensure that all interactions by the dealership are of the highest standard, both internally and externally

Skills & Experience Required:

• Be someone who is passionate about the our brands
• Have proven leadership experience from a dealership service environment
• Have a high level knowledge of service department processes, policies and procedures
• Demonstrate excellent customer service with well developed communication skills both verbal and written
• Demonstrate experience in Service Department KPIs with great time management skills
• Experience with Pentana Solutions (Reynolds & Reynolds) preferred
• Current manual Drivers Licence

The benefits of working with us:

• Embrace development and mentoring from your team, fostering personal and professional growth!
• Access discounted rates on Private Health Insurance, prioritizing your well-being
• Exclusive discounts on vehicles, parts and servicing
• Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
• Lifestyle discounts, including Gym memberships and retail discounts
• Paid parental leave to support you and your family