About Us

Mas National is a national provider of education, training, and employment services - proudly part of the IntoWork Group, a not-for-profit organisation with a 40-year history of supporting social and economic participation across Australia.

Our purpose is to enable and support people and businesses to realise their potential. We do this by delivering quality services and building meaningful partnerships across a diverse range of programs, including apprenticeships, allied health, and employment services.

With a workforce of 2,600+ across 200+ locations, IntoWork's reach extends across Australia and New Zealand. Everything we do is underpinned by our vision of Vibrant Futures for individuals, employers, and communities - and powered by our core values of Respect, Innovation, Collaboration, Integrity, and Courage.

About the Role

Customer Solutions Consultants (CSC's) play a crucial role in ensuring a high level of customer service is provided in relation to the Australian Apprenticeship Support Services system.

Customer Solutions Consultants work as part of the national team of CSC's providing advice, support and information to apprentices and employers along with administrative functions to ensure efficient and effective delivery.

Please note- We welcome applicants from across Australia - including QLD, TAS, SA, NSW, and VIC.


Key responsibilities include:

• Accurately entering data into Mas and government databases for e-lodgement of training contracts.
• Quality checking all Australian Apprentice and employer information and paperwork to ensure data accuracy, consistency, and compliance.
• Interpreting government incentive guidelines and making accurate eligibility assessments.
• Processing payments of employer, apprentice, and RTO incentives within specified timeframes.
• Providing efficient and customer-centric handling of internal and external stakeholder enquiries.
• Utilising the Quality Management System to ensure procedures and policies are adhered to.
• Complying with all relevant Health and Safety policies and procedures to ensure a safe work environment.

What You'll Bring

• Proven experience in a similar role within the Australian Apprenticeship Support Services industry.
• Experience in the VET sector is highly desirable.
• Strong aptitude for analytical and conceptual thinking and decision-making.
• Ability to be resilient, adaptable, and flexible, with the capacity to meet deadlines and respond to change.
• High-level attention to detail and accurate data entry skills.
• Excellent communication and interpersonal skills with the ability to build relationships.
• Proficiency in the use of databases and Microsoft Office software, including Word and Excel.
• Claims processing experience (preferably in government or funded).

Why Join Us?

• Be part of a purpose-driven, not-for-profit organisation committed to creating Vibrant Futures.
• Collaborate with passionate professionals in a supportive and inclusive culture.
• Access career development opportunities within a growing national organisation.
• Contribute to services that have a real, lasting impact on communities across Australia.

Applicants must be eligible to work in Australia. Current Working with Children and National Police Checks are required and can be arranged for the suitable applicant.



How to apply:

Click 'Apply for this job' if you meet the above criteria. Only shortlisted applicants will be contacted.

For a confidential discussion about the role, please contact Recruitment Consultant Rish Alexander at: rishabh.alexander@findstaff.com.au