Lead Surveys (ID: REQ624944)

Employment Type: Health Manager Level 4 – Full Time, Exempt (Until January 2027)
Remuneration: $147,653.00 - $175,917.00 per annum, plus 12% superannuation
Hours Per Week: 38

Additional Benefits: Flexible working and accrued days off, as well as encouraging professional development in areas of interest and skills development

Location: BHI is located at 1 Reserve Road in St Leonard’s with great transport links, and local cafes and restaurants.

Applications Close: 11:59, Wednesday 10 December 2025

BHI is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!

About Us
The Bureau of Health Information (BHI) is a board-governed organisation that provides independent reports on the performance of the NSW public healthcare system. BHI’s primary purpose is to provide timely, accurate and comparable information on the performance of the NSW public healthcare system in ways that enhance the system’s accountability and informs efforts to improve healthcare. Our vision is that BHI is the trusted provider of healthcare performance information, that our information is used to inform decisions, and that this information supports continued improvement to patients’ experiences and outcomes of care in NSW.

About the Opportunity
Are you passionate and knowledgeable about measuring patient experience and have excellent skills in managing projects, contracts and change?

BHI is looking for a new Surveys Lead to join our highly regarded team and help reshape the future of the NSW Patient Survey Program.

The Lead Surveys plays a key role in planning, developing and implementing new and revised patient experience surveys. In collaboration with other staff and with advice from stakeholders, the Lead manages and contributes to all phases of the surveys development lifecycle, for a specific topic area and manages the day to day relationship with the data collection provider. While doing so, the Lead contributes to appropriate positioning of the Bureau as a respected and trusted provider of timely, accurate and comparable information on patient experience in the NSW public health system.

For your application to be considered
To submit your application, please provide:

• Your resume (maximum five pages)
• A cover letter and completed online questionnaire addressing each of the following selection criteria.

Selection Criteria

1. Experience in the management of complex projects, including planning, prioritising, problem solving, resource management and conflict resolution.
2. Demonstrated experience in the development of surveys, including review of literature and seeking input from as well as supporting advisory committee groups.
3. Experience in procurement and contract management including management of performance, compliance and risk.
4. Extensive experience engaging with stakeholders, including a commitment to clear communication, customer service, the ability to positively influence others and negotiating agreeable outcomes, and supporting the optimal use of results among diverse stakeholders.
5. Advanced oral and written communication, interpersonal, negotiation, consultation and presentation skills.
6. Demonstrated knowledge of state, national and international trends in health system performance measurement and reporting.
7. Proven strengths in all aspects of staff management.
8. Relevant tertiary qualifications and / or equivalent relevant experience.

Need more information? 

• Click here for the Position Description
• Find out more about applying for this position
• Learn more about the Bureau of Health Information

Additional Information 

• Applicants will be assessed against the selection criteria in the Position Description.

• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs. 
• This position is a temporary position and requires full working rights in Australia (e.g. Australian citizenship/ permanent resident). If you currently hold a temporary visa that allows you to live and work in Australia, you may be eligible for employment opportunities in line with the conditions of your visa.

Contact People
Please contact the Hiring Manager, Nadine Hackl on nadine.hackl@health.nsw.gov.au if you have any questions about this role.

For Aboriginal candidates who would like to talk to the CEC Aboriginal Workforce Consultant, please contact HSNSW-AboriginalCareers@health.nsw.gov.au. Support is also available through the Stepping Up website.

Please let HSNSW-DisabilityEmployment@health.nsw.gov.au know if you require any adjustments to the recruitment process so we can support you to present your best self.

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