Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.  

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

• Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
• 4 extra days of mandatory rest leave per year 
• 18 days of paid personal leave per year
• Generous superannuation of 15.4%
• 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
• Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement 
• Flexible and hybrid working arrangement that provides work/life balance
• Health & wellbeing services – with a focus on early intervention, education and prevention
• Access to ongoing training and professional development opportunities

What is the role?

Applications are invited from suitably qualified applicants wishing to be considered for the role of Band 4 Team Member – Travel and Relocations within Business Services.

Business Services is a multifaceted branch that sits within the Chief Financial Officer (CFO) Command and directly contributes to AFP operational outcomes, providing support and enabling our people to deliver maximum impact to the criminal environment. The experience you bring to the role will benefit the organisation by:

• Facilitating high-quality corporate services
• Implementing and managing business and system improvements to remove barriers, speed up decision making and increase efficiency
• Providing training and help desk facilities to engage and work closely with both our members and external stakeholders

In the Team Member position, you will be required to provide advice and assistance to AFP appointees regarding travel (domestic/international), relocations services, corporate credit card management, FlexiPurchase expense system support, and Per Diems. These services are delivered in line with the Whole of Australian Government travel arrangements and AFP guidelines, in a cost effective and efficient manner.

What will you do?

Duties performed in the Team Member role may include: 

• Providing guidance, advice, and training to AFP appointees on travel and corporate card related policies, processes and systems;
• Processing travel allowances for domestic travel, including Per Diem adjustments and debt repayment;
• Assisting the Relocations team to ensure AFP appointees are relocated in a timely manner;
• Supporting AFP members in booking international travel;
• Providing assistance to AFP members on the application and issuing of Official passports and Visas for international travel;
• Manage the centralised helpdesk email inboxes and phones, ensuring that all enquiries are addressed;
• Develop and manage relationships with internal and external stakeholders to ensure appropriate level of support for AFP appointees;
• Maintaining currency in all associated governance for Travel, Corporate Cards and Relocations including National Guidelines and Policy documents;
• Other administrative tasks required, as directed by Senior Team Members and/or Team Leader.

Essential Requirements

• Demonstrated experience in corporate travel and/or corporate card administration
• High level customer service and communication skills
• Knowledge of Microsoft Office suite
• Willingness to learn and adapt to changing systems and processes
• The ability to work effectively in a team
• Well-developed organisational skills, and demonstrated capability to manage competing priorities
• Australian Citizen
• NV1 Security Clearance (or ability to obtain one)

Desirable Requirements

• Knowledge and experience working with CTM as part of the WoAG agreement
• Experience using SAP, CTM online booking tool (Cytric), and Flexipurchase
• Prior experience within Federal/State/Local Government will be viewed favourably
• A valid driver’s licence

Additional Information

• This role is located in Canberra, and applicants are expected to be based in Canberra or relocate at own expense
• This role is an AFP Band 4 level

Commitment to Diversity and Inclusion

At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.

Contact Officer:  Alex Evans

Contact Officer Phone:  02 5126 6952

Contact Officer Email:  alex.evans@afp.gov.au