An exciting opportunity for an experienced Client Services Administrator to join a reputable Accounting Firm

Your new company

Hays is proud to be partnering with a highly respected accounting firm in Adelaide, recognised for its commitment to excellence and client-focused service delivery. This firm offers a full suite of financial solutions, including tax planning, business advisory, and audit services. They foster a collaborative and supportive workplace culture where professional growth and development are strongly encouraged. If you are passionate about delivering exceptional accounting services and looking to take the next step in your career, this opportunity could be the perfect fit for you.

Your new role

Your new role as a Senior Client Services Administrator you will join a fantastic team located on the skirt of the Adelaide CBD. You will be an integral part of a busy team responsible for duties not limited to:

• Manage end-to-end administration of client files in a fast-paced environment, ensuring accuracy and compliance throughout all processes.
• Coordinate corporate secretarial tasks, including ATO portal communications, lodgements, and ASIC compliance requirements.
• Provide comprehensive administrative support to a team of accountants, assisting with workflow management and client service delivery.
• Oversee client onboarding, including preparing engagement letters, tracking ethical clearance responses, and setting up client groups in internal systems.
• Prepare, collate, and format documentation for accountants, ensuring timely and accurate completion for client meetings and compliance purposes.
• Generate and process invoices, manage direct debit setups, and assist with account reconciliations in Xero.
• Act as a key point of contact for client service queries, resolving issues at an administrative level, managing the administration inbox, and liaising with the ATO on behalf of clients.
• Support internal and external events management, including coordinating venues, arranging merchandise, and ensuring smooth execution of client functions and office presentation.

What you'll need to succeed

To be considered for this role, you will meet the following criteria:

• Strong administrative skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail and accuracy when handling client files, documentation, and compliance requirements.
• High-level communication and interpersonal skills to provide exceptional client service and liaise confidently with stakeholders.
• Proactive problem-solving ability and initiative to resolve issues at an administrative level.
• Competence in financial administration tasks, including invoice preparation, account reconciliation and direct debit setups.
• Familiarity with ATO and ASIC portals
• Strong organisational skills to manage onboarding processes, track ethical responses, and maintain workflow efficiency.
• Ability to coordinate events and internal functions, including liaising with venues, managing logistics, and ensuring smooth execution.

What you'll get in return

In return for your hard work and dedication, you will enjoy:

• A fantastic permanent opportunity
• Space to apply and enhance existing skills
• A supportive workplace culture
• A competitive salary offering

What you need to do now

Tanya Murray is currently recruiting this exciting permanent opportunity so if this sounds like the role you have been looking for and hold all the above requirements, apply ASAP via the link. At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.