Join an iconic brand committed to delivering quality and expertise across glazing, vehicle glass repair and replacement, electrical, and plumbing services.

We’re looking for a Customer Solutions Team Leader to join our national contact centre team in Padstow. In this role, you’ll lead a high-performing team dedicated to providing effective solutions for our customers and achieving targets aligned with our business growth strategy.

What You’ll Do

• Lead and motivate a team of Customer Solutions Consultants, providing guidance, coaching, and constructive feedback.

• Drive strategic and tactical initiatives that support sales growth, efficiency, and exceptional customer experiences.

• Ensure all customer interactions deliver optimal outcomes for both the business and our customers.

• Foster an engaged and high-performing team culture that reflects our organisational values.

• Contribute to continuous improvement across processes, systems, and customer experience.

Hours: Monday–Friday, 9:00 am–5:00 pm, with one rotational late shift per fortnight (11:00 am–7:00 pm).

What We’re Looking For

Minimum 1 year experience in a team leadership or supervisory role, ideally within a customer service or contact centre environment.

• Strong organisational and time management skills with the ability to prioritise competing tasks.

• Energetic, results-driven, and enthusiastic approach.

• Excellent administrative skills with attention to detail and accuracy.

• Ability to thrive in a dynamic, fast-changing environment.

• Proficiency in MS Office.

What’s in It for You

• Hybrid Working: Opportunity to work flexibly once fully trained.

• Convenient Location: Padstow office with free onsite parking.

• Staff Discounts: Enjoy discounts on our products and services.

• Wellness Program: Access to Employee Assistance Program.

• Employee Rewards: Exclusive discounts across thousands of retailers.

• Community Support: Paid volunteer day each year to support your favourite causes.

• Leadership Development: Online and facilitated programs to grow your skills.

Why Join Us?

At O’Brien®, our DNA defines who we are: Driven, Caring, Collaborative, and Genuine. We believe in delivering extraordinary results while supporting each other and our customers. If you’re passionate about learning and development and want to make a real impact, we’d love to hear from you.

Apply Now and help us build a world-class customer experience through capability and training excellence.

About O’Brien

O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. We also offer home and business glazing solutions and we offer a complete range of products and services for Plumbing and Electrical across Australia.

We solve our customer's problems by making a memorable difference with care in delivering high-quality service with genuine care in our vehicle glass, home and commercial glass to electrical and plumbing services.