Customer Service Representative
Alliance Climate Control
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In-office role with a close-knit, supportive team
Trusted brand with 2,000+ five-star reviews
Ongoing training & career growth opportunities
In-office role with a close-knit, supportive team
Trusted brand with 2,000+ five-star reviews
Ongoing training & career growth opportunities
Do you genuinely love helping people? The kind of person who gets a buzz from solving problems, putting a smile on someone's face, and making every interaction count? If that's you, this could be your next big move.
About the Company | Alliance Climate Control is Sydney's leading HVAC company, recognised for quality workmanship, outstanding service, and genuine care for our customers — with over 2,000 five-star reviews to show for it. Based in Alexandria, we're a supportive, team-driven company that values collaboration, growth, and having fun while delivering great results.
What You'll be Doing
Turn calls into conversations — make every interaction warm, helpful, and human.
Schedule and coordinate technicians so jobs run smoothly.
Own customer accounts — follow up, check in, keep nothing slipping through the cracks.
Handle priorities with confidence — routine bookings or urgent issues.
Keep it organised — use CRM + Microsoft Office daily.
Keep learning — join weekly training and development.
Who You Are
Naturally positive, approachable, and customer-focused.
Thrives on helping others and solving problems.
Detail-oriented and dependable — you like doing things properly.
Able to juggle multiple priorities without losing your cool.
A clear communicator across phone, email, and face-to-face.
Keen to learn and grow in a supportive team environment.
Minimum 1-2 years of customer service experience required.
In-office role — be part of a close-knit, supportive team every day.
A workplace that values your contribution and celebrates success.
Ongoing training and development to grow your career.
Modern office environment with the latest tools and technology to support your work.
Join a stable, respected business in the HVAC industry.
✅ If this sounds like you, apply now — we'd love to meet you.