About the role

This full-time Trades Service Coordinator role is an exciting opportunity to join the dedicated team at National 1 Trades', based in Flinders Park, SA. As the Trades Service Coordinator, you will play a crucial part in ensuring the seamless delivery of high-quality trade services to our valued customers across South Australia.

What you'll be doing

1. Efficiently schedule and dispatch trade professionals to customer job sites

2. Liaise with customers to understand their service requirements and coordinate timely resolutions

3. Maintain detailed records of job progress and customer feedback

4. Identify opportunities to improve service delivery and suggest process enhancements

5. Collaborate with the broader team to ensure customer satisfaction and operational excellence

6. Takes jobs through from set up to invoice

7. Work with team members on the field to create and send off trade quotes

8. Work with management to create efficiencies within systems and processes

What we're looking for

1. Proven experience in a customer service or coordination role, preferably within the trades or home services industry

2. Excellent communication and interpersonal skills to liaise effectively with customers and trade professionals

3. Excellent skills with a computer with the ability to move swiftly to complete tasks

4. Strong organisational and time management abilities to juggle multiple tasks and priorities

5. Familiarity with trade services, safety requirements, and industry regulations

6. Proficiency in using job management and scheduling software

7. A customer-centric mindset and a commitment to delivering exceptional service

What we offer

At National 1 Trades', we are committed to supporting our employees' professional and personal growth. You'll enjoy a competitive salary, opportunities for career advancement, and a range of employee benefits, including:

1. Comprehensive training and development programs

2. Flexible work arrangements to support work-life balance

3. Discounted rates on our trade services for you and your family

4. A collaborative and supportive team environment

About us

National 1 Trades' is a leading provider of quality trade services across South Australia. With a team of highly skilled professionals and a reputation for excellence, we are dedicated to delivering exceptional customer experiences. Join us and be a part of our continued growth and success.

Apply now for this exciting Trades Service Coordinator role at National 1 Trades'.