Complaints Assessment and Administration Officer
Momentum Consulting Group Pty Ltd
Contract/Temp
Apply Now
Immediate start
Contract role with opportunity
Competitive salary
Immediate start
Contract role with opportunity
Competitive salary
Make a difference in local government accountability
Join the Internal Ombudsman Shared Service (IOSS) in a contract & full-time role supporting complaint resolution and fair outcomes across several Councils across Western Sydney.
This is a unique opportunity to combine frontline complaint handling with administrative support, ensuring fairness, transparency, and integrity in local government services.
What's on offer
- Contract role, full-time role - job security and work/life balance
- Competitive Grade 11 salary + benefits
- Contribute to meaningful community outcomes
- Supportive, professional team environment
About the role
As a Complaints Assessment and Administration Officer, you will: - Assess, coordinate, and respond to complaints with professionalism and confidentiality
- Provide advice to internal and external customers regarding complaint processes
- Handling sensitive and sometimes complex matters with professionalism and confidentiality
- Manage case files and records in the IOSS system
- Preparing high-quality written responses, reports, and executive documents
- Coordinating meetings, preparing minutes, and supporting the Ombudsman team with administration
About you
We're looking for someone with: - Experience in complaint handling, negotiation, and conflict resolution
- Demonstrated report writing ability
- Excellent written and verbal communication skills
- Strong problem-solving and decision-making ability
- Ability to manage competing priorities independently
- A commitment to fairness, accountability, and ethical practice
Bonus if you have: - Experience in an ombudsman, regulatory, or complaint handling role
- Local government knowledge
- Knowledge of systems review and corruption prevention strategies
- Knowledge of the internal Ombudsman function, and relevant external agencies
How to apply
If you're motivated by fairness and enjoy balancing people-focused service with detailed administration, APPLY today to join the IOSS team.