Who are we?
We are a leading healthcare business based in Melbourne, providing innovative solutions and high-quality products to healthcare providers across Australia. While our head office is in Bayswater Melbourne.

What are we seeking?
We are looking for an energetic, self-starting professional with a proactive mindset and a passion for organisation and problem-solving. The ideal candidate will be a natural communicator with a strong eye for detail, ready to thrive in a fast-paced environment where they can support our sales, service and accounts admin staff.

Position Overview

You will play a crucial role in supporting the day-to-day sales goals of the company as well as providing administrative assistance to our team. You will be the go-to person for managing quotes, customer agreements, basic accounts admin, office admin — helping to ensure our teams have the support they need to operate efficiently and deliver exceptional customer service.

Key Responsibilities

• Provide day-to-day support to the sales, service and accounts team, including preparing quotes and responding to queries

• Maintain up-to-date records of all customer supply, price, and tender agreements

• Manage the standing order schedule and inform the sales team of any customer changes

• Assist with stock counts and reconciliations as required

• Maintain the customer complaints and feedback register

• Answer incoming phone calls and greet customers and visitors promptly and professionally

• Direct phone and email enquiries to the appropriate team members, ensuring all sales enquiries reach the sales staff, regardless of the nature of the request

• Manage office supplies and oversee general office upkeep

• Assist with entering asset information into our asset management software and CRM

• Collaborate with the Warehouse and Logistics Coordinator to receive incoming faulty goods, ensuring proper identification and documentation with the appropriate RMA paperwork

Skills, Attributes, and Experience

• Strong attention to detail with excellent organisational abilities

• Outstanding interpersonal and communication skills, both oral and written

• A methodical and structured approach to completing tasks

• Ability to prioritise effectively and manage shifting priorities

• Proactive problem-solving mindset

• Proficient in Microsoft Office programs (Word, Excel, Outlook)

• Familiarity with accounting or inventory software systems

• Prior experience (3–5 years) in a similar or related administration role

• Experience using asset management software is highly regarded

Why Join Us?

We offer a supportive and collaborative team environment, where your contributions will have a direct impact on the smooth operation of both our sales and servicing departments. This is an excellent opportunity for an organised and motivated administrator to grow their career with us.

We are open to both Full-Time and Part-Time applicants.